"Five-Heart" service philosophy:
★Understand customers with heart ★Treat customers with sincerity ★Serve customers with dedication ★Face customers with sincerity ★Win customers with love
Customer service timeliness management mechanism:
1. Problem resolution time: 2 hours
(For customer issues and complaints, a solution plan for fault resolution or a repair service plan must be proposed within 2 hours)
2. Time limit for accessory delivery: 6 hours(All maintenance service outlets nationwide guarantee to deliver the product parts required by customers within 6 hours, thereby ensuring the stable operation of customers' products)
3. Time efficiency of personnel arrival: within 24 hours
(The customer's equipment is malfunctioning and requires on-site maintenance by our personnel. We guarantee that our personnel will arrive at the repair site within 24 hours to carry out the maintenance.)
4. Customer visit frequency: once every 3 months
(The company regularly visits customers every three months to understand their needs and opinions and suggestions on products and services)
5. Regular maintenance and inspection interval: Every 6 months
(Maintenance technicians will visit the customer's site every six months to provide regular guidance and maintenance, ensuring the normal operation of the customer's machine)
6. Product warranty period: 12 months
(The warranty period is 12 months. For any malfunction not caused by the user, the company will provide free maintenance. If the malfunction cannot be repaired, the company will replace the parts or even the entire machine free of charge.)
Customer service process:
"Service Center" service process
"Major repair/item repair" service process
“应急抢修”服务流程
合同履约能力：
1.研发能力上，公司有研发中心作为技术支撑，有西安交大压缩机专业上的支持，在产品技术开发上拥有独特优势，完全有能力为客户量身定做各种设备。
2.在加工能力上，公司除有精良的加工设备外，公司拥有众多技术精湛的操作技工，为公司产品零件加工精度和产品总装质量提供有力的保障。
3.在客户服务上，公司专门配备有3名机械 工程师、3名自控工程师带领的操作、维修技术服务队伍，随时为客户提供服务保障。
公司有较强的资金实力和银行信誉作为合同履约的资金保障。
